PUBLIC PROGRAMS

Set out below are terms and conditions that apply, respectively, to enrolment in our public education courses or registration to attend our events.

These terms and conditions contain important information about your enrolment or registration (as the case may be), including our cancellation policy, what happens if we need to change or cancel a course or event and our limitation of liability.

Please scroll to the applicable terms and conditions for your purchase and read carefully to ensure you are fully aware of your rights and obligations under the applicable terms and conditions.

AM public course enrolment terms and conditions

Please read the following carefully to ensure you are fully aware of your rights and obligations under these Terms and Conditions.

Participant enrolment

Enrolment is subject to receipt of your payment and our confirmation of availability. You must pay any invoice within 7 days of receipt and payment must be received in full before we provide course materials and course commencement.

Enrolment changes by you

If for any reason you are no longer able to attend the course on the date you have enrolled for, you may give us a request in writing to cancel, transfer or substitute your enrolment. Please note that a charge may apply. Further details are set out below.

We deduct any applicable charge from any refund due to you. In addition, any of our materials already provided to you must be returned before we remit any refund and/or confirm a transfer or substitution.

If for any reason you do not provide us with the required notice or do not attend the course, no refunds are payable and no changes to your enrolment will be accepted. We may review this policy in the case of special circumstances where sufficient evidence is provided.

Cancellation

You may cancel your enrolment altogether. However, you may consider transferring to another course option or substituting another eligible participant as further explained below.

Transfer

If you wish to transfer to a different course date; to a different course altogether; or to a different course format, you may request to transfer your enrolment. Only one transfer is permitted per enrolment and the alternative option must be within 12 months of your original course.

A transfer request is subject to availability of the alternative date, course or format in your request. You will be contacted to confirm your new event or we will place you on a waitlist if the alternative option is not available at the time of your request. If you transfer to a different course or different delivery format, any difference in the course fee will be payable by you or refunded by us as applicable and subject to any charge as explained below.

Any further transfer request will be treated as a cancellation and will incur a 100% cancellation charge.

Substitution

You may request to substitute another person to enrol in your place. Only one substitution is permitted per enrolment. The proposed substitute must review and confirm to us that they meet the enrolment criteria applicable for that course before we will accept the substitution.

If the substitution involves a participant change from an AM Member to a non-member (or vice versa), any difference in the course fee will be payable by you or refunded by us as applicable and subject to any charge as explained below.

Any further substitution request by you or the substitute will be treated as a cancellation and will incur a 100% cancellation charge.

Change of enrolment

Applicable Course	Cancellation	Transfer	Substitution
Futuristic Leadership	31 working days’ notice or more, no charge is payable and a full refund of the total course fee applies. 30 working days’ notice or less, the total course fees are payable and no refund applies.	31 working days’ notice or more, no transfer charge is payable. 30 to 16 working days’ notice, a transfer charge of 50% of the total course fee is payable. 15 working days’ notice or less, transfers are not permitted.	11 working days’ notice or more, a substitution charge to cover administration costs is payable. 10 working days’ notice or less, substitutions are not permitted.
Project Success	21 working days’ notice or more, no charge is payable and a full refund of the total course fee applies. 20 working days’ notice or less, the total course fees are payable and no refund applies.	21 working days’ notice or more, no transfer charge is payable. 20 to 11 working days’ notice, a transfer charge of 50% of the total course fee is payable. 10 working days’ notice or less, transfers are not permitted.	6 working days’ notice or more, a substitution charge to cover administration costs is payable. 5 working days’ notice or less, substitutions are not permitted.
Workplace Neurobehaviour	11 working days’ notice or more, no charge is payable and a full refund of the total course fee applies. 10 working days’ notice or less, the total course fees are payable and no refund applies.	11 working days’ notice or more, no transfer charge is payable. 10 working days’ notice or less, transfers are not permitted.	6 working days’ notice or more, a substitution charge to cover administration costs is payable. 5 working days’ notice or less, substitutions are not permitted.
Residential courses; courses delivered outside Australia	41 working days’ notice or more, no charge is payable and a full refund of the total applies. 40 working days’ notice or less, the total course fees are payable and no refund applies.	41 working days’ notice or more, no transfer charge is payable. 40 to 26 working days’ notice or less, a transfer charge of 50% of the total course fee is payable. 25 working days’ notice or less, transfers are not permitted.	11 working days’ notice or more, no substitution charge is payable. 10 working days’ notice or less, a substitution charge to cover administration costs is payable.

We exclude weekends, public holidays and the first day of a course (course start date) when calculating how many days’ notice you have provided for any requested changes to your enrolment.

Enrolment changes by us

If we are required to cancel or vary course dates or locations due to circumstances outside our control, including insufficient course enrolments, you will be offered a full refund of the total course fee, or a transfer or substitution, which will not be treated as a request by you for the limits specified above. However, unless required by applicable law, we will not be responsible for any airfare, hotel or any other direct or indirect costs or losses incurred by participants in any circumstances and you are strongly encouraged to take this into account when booking travel arrangements.

Privacy

By submitting the Enrolment Application Form, you acknowledge that you have read and understood the AM Privacy Policy and agree with and consent to the practices described in that Privacy Policy.

Use of material

Materials and content made available to you as a course participant are subject to copyright and other rights owned by AM or its licensors. All such material is protected by the Copyright Act 1968 (Cth) and other international copyright and intellectual property laws.

You may only use the materials and content for your own private non-commercial use. No part of the materials and content covered by copyright should be copied, reproduced, modified, distributed, transmitted, or republished in any form or by any means without the written permission of the AM.

International participants

For participants who enrol in a course outside Australia, payment of the applicable course fee must be made free and clear of any tax, withholding or other amount and we shall be entitled to recover from you any such amount deducted.

General

These Terms and Conditions are in addition to your rights under the Australian Consumer Law.

From time to time, we may update these Terms and Conditions. The updated Terms and Conditions will apply to all enrolments from the time of posting on our website onwards.

AM event registration terms and conditions

Please read the following carefully to ensure you are fully aware of your rights and obligations under these Terms and Conditions.

Event registrations

Registration is subject to receipt of your payment and our confirmation of availability. You must pay any invoice within 7 days of receipt and payment must be received in full before the event.

Member registration costs

Member registration costs are only available to AM Members. Non-members wishing to join AM and be eligible for the Member registration cost should email admin@altitudeminds.com.

Registrations changes by you

If for any reason you are no longer able to attend the event for which you have registered, you may give us a request in writing to cancel or substitute your registration. Please note that a charge may apply. Further details are set out below.

We deduct any applicable charge from any refund due to you.

If for any reason you do not provide us with the required notice or do not attend the event, no refunds are payable and no changes to your registration will be accepted. We may review this policy in the case of special circumstances where sufficient evidence is provided.

Cancellation

You may cancel your registration altogether. However, you may consider substituting another attendee as further explained below.

Substitution

You may request to substitute another person to attend in your place at any time prior to the event.

If the substitution involves an attendee change from an AM Member to a non-member (or vice versa), any difference in the registration cost will be payable by you or refunded by us as applicable and subject to any charge as explained below.

Registration Change	Applicable Charges
Cancellation	7 working days’ notice or more, no cancellation charge is payable and a full refund of the total registration cost applies. 6 working days’ notice or less, the total registration costs are payable and no refund applies.
Substitution	Day of event or more, no substitution charge is payable.

We exclude weekends, public holidays and the event day when calculating how many days’ notice you have provided for any requested changes to your registration.

Registration changes by us

If we are required to cancel or vary event dates or locations due to circumstances outside our control, including insufficient event registrations, you will be offered a full refund of the total registration cost, or a substitution, which will not be treated as a request by you for the limits specified above. However, unless required by applicable law, we will not be responsible for any airfare, hotel or any other direct or indirect costs or losses incurred by attendees in any circumstances and you are strongly encouraged to take this into account when booking travel arrangements.

Privacy

By submitting the Event Registration Form, you acknowledge that you have read and understood the AM Privacy Policy available at and agree with and consent to the practices described in that Privacy Policy.

Event recording notice

By attending an AM event, you acknowledge that you may be photographed, filmed or recorded while at the event, and consent to such activities and the future use by the AM of any photos, images or recordings. You may request to opt out of this photography, filming or recording, but we may not be able to accommodate your request in some instances.

Use of material

Materials and content made available to you as an event attendee are subject to copyright and other rights owned by AM or its licensors. All such material is protected by the Copyright Act 1968 (Cth) and other international copyright and intellectual property laws.

International participants

For participants who register for an event outside Australia, payment of the applicable registration cost must be made free and clear of any tax, withholding or other amount and we shall be entitled to recover from you any such amount deducted.

AM Personal Package Enrolment Terms and Conditions

Please read the following carefully to ensure you are fully aware of your rights and obligations under these Terms and Conditions.

Participant Enrolment

Enrolment Changes By You

A personal package must be used by the stipulated period. If for any reason you are no longer able to attend the personal sessions, you may give us a request in writing to cancel your enrolment. Refer to cancellation or deferment policy.

We deduct any applicable charge from any refund due to you. In addition, any of our materials already provided to you must be returned before we remit any refund and/or confirm a cancellation or deferment.

Cancellation

A cancellation application will be accepted only if a medical certificate is provided. Once you commence the package and complete more 50% or more of the sessions a cancellation will not be accepted.

Defer

A deferment application will be accepted only if a medical certificate is provided. Once you commence the package and complete more 50% or more of the sessions a deferment will not be accepted.

AM complimentary masterclass course enrolment terms and conditions

Please read the following carefully to ensure you are fully aware of your rights and obligations under these Terms and Conditions.

Organisational agreement

On completing the complimentary masterclass enrolment form, the organisation agrees to inviting staff members on the date and time included in the form. AM reserves the right to ask participants to register for the complimentary session via Eventbrite and receive reminder and follow-up email with opportunities to continue the journey with AM. The organisation agrees to ensuring the venue included in the form is held free for the event and will not be altered 20 days before the event. The organisation is liable to pay $2200 (incl. GST) for the one hour masterclass in the event the complimentary session is cancelled 20 days prior to the event. The organisation is liable to pay $1200 (incl. GST) for the one hour masterclass in the event the complimentary session is cancelled 21- 50 days prior to the event

AM paid masterclass course enrolment terms and conditions

Please read the following carefully to ensure you are fully aware of your rights and obligations under these Terms and Conditions.

Organisational agreement

On completing the paid masterclass enrolment form, the organisation agrees to the date and time included in the form. AM reserves the right to ask participants to register for the complimentary session via Eventbrite and receive reminder and follow-up email with opportunities to continue the journey with AM. The organisation agrees to ensuring the venue included in the form is held free for the eventand will not be altered 20 days before the event. The organisation is liable to pay the full amount for the masterclass in the event the paid session is cancelled 20 days prior to the event. The organisation is liable to pay the half amount for the masterclass in the event the paid session is cancelled 21- 50 days prior to the event.

General

These Terms and Conditions are in addition to your rights under the Australian Consumer Law.

From time to time, we may update these Terms and Conditions. The updated Terms and Conditions will apply to all registrations from the time of posting on our website onwards.